Contact and Legal Information
The False Archive is an independent brand operated by:
| Seller and Website operator | Marek Hovorka |
|---|---|
| Trading name | The False Archive |
| Business registration number | 17399408 |
| Registered address | Stavařská 735, 686 05 Uherské Hradiště, Czech Republic |
| Business registration | Entrepreneur registered under Czech law in the Czech Trade Licensing Register |
| VAT status | Registered in the Czech Republic as a VAT-identified person for specific cross-border transactions; not a Czech VAT payer for domestic supplies |
| Website | https://thefalsearchive.com |
| hovorka.marek@email.cz |
Customer service
Use hovorka.marek@email.cz for order questions, delivery issues, withdrawals, complaints, privacy requests, intellectual-property notices, and product-safety reports. Include your order number where relevant, but never send complete payment-card details, passwords, or unnecessary identity documents by email.
The False Archive does not provide telephone customer support. Email is the official communication channel and allows requests and responses to be documented in a durable form.
Returns
Do not send a return to the registered address, to Printful, to the sender address printed on a parcel, or to any production facility unless we first authorise that exact return destination in writing. Return locations may vary according to the product, fulfilment facility, and customer location. Contact us first and retain proof of dispatch.
Fulfilment
Products are generally manufactured and shipped on demand by independent fulfilment providers, primarily Printful and its affiliated or subcontracted facilities. The customer’s purchase contract is with Marek Hovorka, trading as The False Archive, unless a product page expressly states otherwise. Printful, Stripe, Hostinger, carriers, and other service providers are not the seller of record to the customer.
Alternative dispute resolution
We ask customers to contact us first so that we can attempt to resolve any issue directly.
If a consumer dispute arising from a purchase contract cannot be resolved, the consumer may seek alternative dispute resolution before the Czech Trade Inspection Authority:
Česká obchodní inspekce
Ústřední inspektorát – oddělení ADR
Gorazdova 1969/24
120 00 Praha 2
Czech Republic
Website: https://coi.gov.cz/informace-o-adr/
The former European Commission Online Dispute Resolution platform was discontinued in 2025 and is therefore not linked from this Website.